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Filing a complaint against an AFD project, how does it works?

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Réclamation contre un projet de l'AFD, comment ça marche ?

Any individual, group or community harmed by environmental or social incidents caused by an AFD-funded project can file a complaint with the Mechanism.

The Mechanism is managed by a Complaints Office, acting independently of the AFD Operations Division. It is overseen by the Ethics Advisor. Independent experts take part in various complaint treatment steps, as detailed in the rules of procedure.

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